Terms & Conditions
Hayley Hoani Music
These Terms & Conditions apply to all services provided by Hayley Hoani Music, including (but not limited to) weddings, private events, bars, restaurants, corporate events, and public venues.
1. Bookings & Confirmation
A booking is confirmed once:
The booking is accepted in writing (email, message, or invoice), and
The required booking fee has been paid.
Once confirmed, the date is reserved exclusively for the client and removed from availability.
2. Booking Fee / Deposit
A non-refundable booking fee is required to secure all bookings
No booking is held without payment of the booking fee
The booking fee is deducted from the total performance fee
The booking fee covers administration, preparation, rehearsal, and loss of opportunity should the booking be cancelled.
3. Balance Payment
The remaining balance is due prior to the performance date, or on the day by prior arrangement
Failure to pay the balance may result in cancellation of services, with cancellation fees still applicable
4. Client Cancellations
If the client cancels the booking for any reason, the following applies:
Booking fee: non-refundable in all circumstances
Cancellation within 14 days of the event: 50% of the total booking fee payable
Cancellation within 7 days of the event: 100% of the total booking fee payable
This applies regardless of whether the event proceeds with another supplier or is cancelled entirely.
5. Weather-Related Cancellations
Weather is considered a foreseeable risk, particularly for outdoor events.
Cancellations due to rain, wind, temperature, or adverse conditions are treated as standard client cancellations
No refunds are provided for weather-related cancellations
Clients are responsible for arranging suitable wet-weather contingencies where required
6. Venue or Third-Party Cancellations
If a venue, organiser, council, or third party cancels or closes the event:
The booking is still considered a client cancellation
All cancellation terms and fees apply in full
7. Postponements & Date Changes
Date changes are subject to availability
If the new date is unavailable, the booking is treated as a cancellation
Booking fees remain non-refundable
At the discretion of Hayley Hoani Music, a booking fee may be transferred to a new date if sufficient notice is given.
8. Additional Requests & Fees
Any requests made outside the original booking agreement may incur additional fees.
This includes (but is not limited to):
Extended performance time
Additional sets or encores
Special song requests not previously agreed
Changes to the performance schedule
Additional equipment or setup requirements
Any additional fees will be discussed and agreed at the time of the request.
Where agreed, these fees are payable immediately or added to the final invoice.
Hayley Hoani Music reserves the right to decline additional requests that are not feasible or have not been agreed in advance.
9. Performance Times
Performance start and finish times are based on the agreed booking schedule.
Late starts caused by the client, venue, or third parties do not extend the agreed finish time
Any extension beyond the agreed finish time is subject to availability and additional fees
10. Authorised Contact Person
For events with multiple attendees, the client must nominate one authorised contact person.
All requests, changes, or approvals during the event must come from this person
Hayley Hoani Music is not responsible for conflicting or unauthorised requests from guests or third parties
11. Noise & Volume Restrictions
Performance volume may be adjusted to comply with:
Venue requirements
Council or noise control regulations
Safety considerations
No refunds or fee reductions apply where volume restrictions are imposed.
12. Performance Conditions
The client is responsible for providing:
A safe and suitable performance space
Access to power where required
Adequate protection from weather for outdoor events
Hayley Hoani Music reserves the right to suspend or cease performance if conditions are unsafe or equipment is at risk.
13. Damage to Equipment
The client is responsible for ensuring that guests, staff, and third parties do not interfere with or damage equipment owned by Hayley Hoani Music.
Any loss, damage, or theft of equipment caused by guests, staff, venue personnel, or third parties during the event will be the responsibility of the client.
The cost of repair or replacement may be charged to the client where damage occurs due to negligence, interference, unsafe conditions, or lack of adequate protection.
14. Artist Cancellation
In the unlikely event Hayley Hoani Music must cancel due to illness or circumstances beyond reasonable control:
All fees paid will be fully refunded
Liability is limited to the amount paid
No further compensation is payable
15. Force Majeure
Neither party shall be liable for failure to perform due to events beyond reasonable control, including natural disasters, government restrictions, or emergencies.
Where possible, rescheduling will be offered.
16. Acceptance of Terms
By confirming a booking and paying the booking fee, the client acknowledges they have read, understood, and agreed to these Terms & Conditions.
Wedding & Private Event – Additional Conditions
The following conditions apply in addition to the above Terms & Conditions for all wedding and private event bookings.
17. Event Timing & Delays
Performance times are based on the agreed booking schedule.
Delays caused by the client, guests, venue, celebrant, or third parties do not extend the agreed performance or coverage time
Any extension beyond the agreed schedule is subject to availability and additional fees
18. Schedule Changes on the Day
Minor timing adjustments will be accommodated where reasonably possible
Significant changes that affect performance time, sets, or equipment may incur additional fees
Hayley Hoani Music is not responsible for reduced performance time due to schedule overruns outside its control
19. Special Song Requests & Preparation
Must be agreed in advance
May incur additional preparation or rehearsal fees
On-the-day requests are subject to availability and additional charges
20. Guest Requests & Alcohol
All requests must come through the nominated authorised contact person
Requests from guests or third parties will be politely declined unless approved by the authorised contact
21. Equipment Placement & Guest Safety
The client and venue are responsible for ensuring:
Equipment is kept clear of high-traffic areas
Children and guests do not interfere with equipment
Food and drinks are kept away from equipment
22. Outdoor Events & Weather
A suitable wet-weather backup plan is required
Weather-related interruptions do not qualify for refunds
Adequate protection from rain, wind, and sun must be provided
If conditions are unsafe, performance may be paused or ceased without refund.
23. Photography & Videography
Performance positioning and equipment placement remain at the discretion of Hayley Hoani Music
No responsibility is accepted for missed footage or photographs due to performance or equipment requirements